留言板
- rick888
- 聘请 客户服务员24小时制 月薪3600-3800 All in
这个还有请人吗？
我有兴趣做凌晨时间
- Jason94
- hi, 请问你们还有请客服吗? 你们一天的 call volume 是多少?
我现在在 HP 里做 helpdesk . 如果条件符合, 可以尝试一下
- ryan77789
- 我想要那份3600-3800的midvalley工作，我是这里的新手不能留言，只能在这里让你知道，请你赶快联络我，018-9659-616。
- mimi2w
- hi, can i have your contact number pls ? I am refer to the job you post previously.
Thanks.
- mihuteam
- Wan Wah Tai (Gordon)
285, Jalan Sri Petaling 2, Taman Sri Petaling, 57000, Kuala Lumpur, 57000, Kuala Lumpur, Malaysia.
Email: gordon0525@hotmail.com Tel:0163387588(Mobile)
Resume Summary
Current Position : Customer Support Executive in Care Solution ( May 2012 – August 2013)
Current Specialization : Customer Service
Highest Education : Bachelor's Degree in Business Management
Years of Experiences : 1
Expected Salary : MYR 2,700.00
Employment History
1. Care Solution Customer Support
May 2012 – August 2013
Position Title (Level) : Customer Support Executive (Junior Executive)
Specialization : Customer Service
Role : Call Centre Executive
Industry : Call Center
Monthly Salary : MYR 2,200.00
Work Description : Responsibilities:
1. To assist customer on new account registration and fund transfer through phone and email.
2. To assist new existing customers manage their online personal account.
3. Managing back end operation system.
4. Verifying all supporting documents that customers send in.
5. Handling on live chat services and emails replies to provide on line customers have a satisfaction services with us.
6. Create training materials and provide product training for new joined colleagues.
7. Through customers feedback and self-test systems to check out the website stability.
8. Reporting and verifying website typo error and Pop up message error to clients IT supporting teams.
9. Participates in projects for process or quality improvements.
REASON FOR LEAVING:
Looking for better to catch up with the sustaining growth in the living society.
Educational Background
Bachelor's Degree of Business Management
Graduation Date: Jan 2012
Major : Business Management
Institution/College : SEGi University College, Malaysia
Grade : Grade C/2nd Class Lower
Diploma of Business Administration
Graduation Date: Jan 2011
Major : -
Institution/College : SEGi University College, Malaysia
CGPA : 2.8/4
Skills
(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)
Proficiency Skill (Years of Experience)
Advanced Microsoft Office 2003 And 2007 (>5)
Languages (Proficiency: Best=10 - Worst=1)
Language Spoken Written
Chinese 9 9
English 8 7
Bahasa Malaysia 5 5
Personal Particulars & Preferences
Date of Birth : 25 May 1990
Nationality : Malaysia
Permanent Residence : Malaysia
Gender : Male
Possess Own Transport : Yes
Expected Monthly Salary : MYR 2,700.00
Availability : Immediately after notice period of 1 month(s)
Additional Info
SUMMARY OF EDUCATION:
SEGi University College, Malaysia
2011 - Diploma in Business Administration
2012 - Bachelor Degree in BA (Hons) Business Management
ACHIEVEMENT:
Year 2012 “Know-How” system for Live-Chat and ticketing system.
ADDITIONAL SKILLS:
* Proficient in Microsoft Office applications
* Good oral and written English and Mandarin
* Possess a Class D driving license
INTEREST and HOBBIES:
Sport - Badminton, Jogging
Reading - Cook, Comic
Computer games - Online game (MMOs), Adventure games, strategy games.
References
AdrickNyew
Supervisor (TeamLeader), Care Solution Customer Support, 60- 10- 4388797, adricknyew07@gmail.com, Relationship: Supervisor (TeamLeader)
Jef Chan Allee
Personal Assistant, Filming Art Cinematography, 60- 14- 2302971, jaftinchan85@gmail.com, Relationship: Ex-Supervisor
