|
|
发表于 28-1-2008 06:51 PM
|
显示全部楼层
原帖由 真‧雷神 于 27-1-2008 06:14 PM 发表 
哦，是免费邮寄吧？你买了什么？
通常他会叫你check 这里的邮局~~
因为老实说，我上次订的PSP 特价 Wild Arms XF 也是寄丢了~
如果你够驴，可以凹他们再send 多一次。
不过我不懂可不可以用在免费邮寄， ...
今天收到了PA的EMAIL：
This E-Mail is regarding your lost order.
Again, please again let us apologize for the situation. We certainly appreciate your custom, it makes us sad to hear about these problems when it comes to the delivery of your items.
We ship all our orders from our warehouses in Hong Kong, our distribution channels have been proven to be very reliable. Still, we are, in most cases, shipping your products half way around the world; this leaves the chance that something might go wrong on a very low number of shipments. As for your particular order, we are very sorry it did not reach you.
We have spent a lot of time in research on what might have gone wrong with your shipment, we have to admit, we did not learn much what actually could have been the real cause. It may have been that the package contents were not approved by the customs offices in your country, it may be have been that the package size has caused difficulities to the destionation post office. It is very difficult to get information on failed deliveries for non-courier shipping methods. We haven't had a return of your package, so all we know is that your package is now "somewhere". Not at your place, not at any official postal authorities' places, not at our place.
Your order was shipped a long time ago. You should have gotten it a long time ago as well. Our records say, you unfortunately did not get it. If you have received your order in the meanwhile, please kindly reply to us that you have received it.
If your order has not arrived, then we can, at this time, only offer a refund in form of store credit for furture purchases at Play-Asia.com. We possibly could offer a resend of the lost item, and we will do so if requested, however, please keep in mind that we can not give any guarantee that the replacement would arrive, and that such action would be on your own risk.
We kindly ask you, to reply to this email whether your item arrived in the meanwhile or not.
As said before, if your item did not arrive, we can offer a store credit in full value of your lost order, or, if requested (and understood that we are not liable for the repeated loss of the resend) we can resend the item.
We can not rule out that your parcel might eventually arrive still, if it does arrive, please kindly let us know.
Once again please accept our apologies for the inconvenience caused.
Respectfully,
Charlene Ng
Customer Service Supervisor
Play-Asia.com
意味着他们愿意RESEND东西给我，但又不能保证是否能寄到这里，如何是好？ |
|
我心想 ”有无搞错！！ ？“ 
。
）
本周最热论坛帖子
1970 
39
