上个星期在EBAY标到一个casio手表, 美金$118~结果寄来的是假货。 我就跟卖家要求full refund + return shipping cost. 卖家不肯付还死不承认卖的是假货。可是我却有得证明他的是假货。在无法和卖家达成协议我直接投诉EBAY customer service. 意想不到的是很快他就回我EMAIL.内容如下
Dear Chris,
Thanks for contacting eBay. We're sorry to hear you had a problem with item “NEW CASIO EDIFICE CHRONOGRAPH MENS SPORT WATCH EF-550BK-1A” (261060983077). First of all, I want to thank you for your patience and apologize for not being able to respond to your email sooner. eBay has been experiencing a high volume of emails. Rest assured that I’ll do my best to help you resolve this matter.
I understand that you have received the item which you claim as fake. I know it can be disappointing when an item arrives not in the same condition described from the seller’s listing. Please know that the professional manner in which you have handled yourself in this situation is most commendable and highly appreciated and we appreciate that you took the time to let us know what happened, and we want you to enjoy shopping on eBay. I want you to know that I am committed to resolve this case for you.
Chris, I would also like to thank you for choosing eBay as your online market since 2010. I can’t help but notice your purchase history that shows you already purchased a total of 6 items that costs about MYR 5,603.25 in just a year. The number of items you have recently purchased is evident enough to show how big your contribution is to the eBay community. Thank you so much for your continued trust and support. I am looking forward to do more transactions with you in the future, because eBay need more members like you to make eBay a safer place to shop.
We reviewed your case about the item not matching the seller's description. As a courtesy, eBay would like to take care of this today by issuing you a full refund for the cost of the item plus shipping. Please destroy the item since you won't need to send this item back. You'll also receive a follow up email about our decision, along with the case details for reference. You should see the money in your PayPal account within 72 hrs.
Here's how to confirm your email address in PayPal: 1. Go to www.paypal.com and log in. 2. Place your pointer over "Profile," and then select "Add or Edit Email." 3. Select your email address, and then click the "Confirm" button. 4. Check your email account for an email from PayPal. 5. Open the email and follow the instructions to confirm your email address.
To check the status of your case, go to the eBay Resolution Center: http://resolutioncenter.ebay.com
If you have any problems receiving the payment, please let us know.
Additionally, please be advised that the online-eBay resolution process is the primary avenue for settling disputed eBay transactions. When buyers claim to sellers that their item was not received or the item they received was different from what was described in the listing, this resolution process help buyers and sellers resolve disputes in fewer steps, and provide buyers with a more familiar ecommerce resolution experience. Also, it is designed to offer an option to contact eBay if buyers and sellers can't reach resolution themselves. Once the concern was escalated to eBay, we'll take a more active role in ensuring transaction problems are resolved.
Moving forward, I recommend that you leave an appropriate feedback and detailed seller rating to your trading partner anytime up to 60 days after the listing has ended. That is for you to take your time on checking the item first before leaving the said Feedback to your seller. This is the best way to share your experience with the seller to us. Appropriate action will also be taken based on the seller's detailed seller ratings, so we encourage you to follow through.
In summary, eBay would like to take care of you concern since the item not matching the seller's description by issuing you a full refund for the cost of the item plus shipping. Also, please destroy the item since you won't need to send this item back. You should see the money in your PayPal account within 72 hrs.
I sincerely hope you understand that this decision was made to make eBay a fair trading environment for both our sellers and our buyers. Thank you in advance for your understanding and patience on this matter. It’s always been a pleasure assisting you. Thank you for choosing eBay.
Sincerely,
Geraldine R. eBay Customer Support 简单来说就是我不用退货也可以拿到full refund,免费得到一个高仿的casio手表。如果大家以后在ebay买到假货，敢敢去投诉他 EBAY like +1 给他 赞哦
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发表于 31-7-2012 11:59 PM
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